Terms & Conditions

Last updated: January 2025

Agreement to Terms

Welcome to VEVI Technologies Inc. By accessing and using our website, VEVI ProBot AI chatbot services, and building diagnostics platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Our Services

VEVI provides comprehensive building diagnostics and AI-powered solutions including:

  • VEVI ProBot AI chatbot for building analysis and repair recommendations
  • Outcome-as-a-Service (OAAS) model for complete building asset protection
  • Curated products and professional services marketplace
  • Smart monitoring and compliance solutions
  • Diagnostic engineering, repair, waterproofing, insulation, and corrosion mitigation services

Subscription Services

Our services are provided on a subscription basis with the following terms:

  • Subscription fees are billed in advance on a monthly or annual basis
  • All payments are processed securely through Razorpay
  • By subscribing, you authorize us to charge your chosen payment method
  • Subscription renewals will be billed automatically unless canceled
  • Pricing may change with 30 days' notice to existing subscribers

User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information during registration
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes and in accordance with these terms
  • Not attempt to reverse engineer, hack, or compromise our platform
  • Not share your account access with unauthorized users
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights and not infringe on our or third-party rights

Prohibited Uses

You may not use our services for:

  • Illegal activities or violation of any applicable laws
  • Transmission of malicious code, viruses, or harmful content
  • Spam, phishing, or other fraudulent activities
  • Attempting to gain unauthorized access to our systems
  • Interfering with or disrupting our services
  • Collecting user information without consent
  • Commercial use without proper authorization

Intellectual Property

All content, technology, and materials on our platform, including but not limited to:

  • VEVI ProBot AI technology and algorithms
  • Website design, text, graphics, and images
  • Software, code, and technical documentation
  • Trademarks, logos, and brand elements
  • Building diagnostic methodologies and data

Are owned by VEVI Technologies Inc. and protected by intellectual property laws. You may not copy, distribute, modify, or create derivative works without our written permission.

Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or technical issues. We are not liable for any downtime or service interruptions.

Limitation of Liability

To the maximum extent permitted by law:

  • Our services are provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for our services
  • We are not responsible for third-party services or content
  • Building diagnostic recommendations are advisory and should be verified by qualified professionals

Account Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms and Conditions
  • Engage in fraudulent or illegal activities
  • Fail to pay subscription fees
  • Misuse our services or platform

You may terminate your account at any time by contacting us. Upon termination, your access to our services will cease, but certain provisions of these terms will survive.

Refunds and Cancellations

Please refer to our separate Refund & Cancellation Policy for detailed terms regarding refunds, cancellations, and billing disputes.

Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: support@vevi.co.in

Phone: +91 88007 14111