Privacy Policy
Last updated: January 2025
Introduction
VEVI Technologies Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, VEVI ProBot AI chatbot services, and building diagnostics platform.
Information We Collect
Personal Information
- Name, email address, phone number, and billing address (provided during registration)
- Company information and professional details (for business accounts)
- Building project details and diagnostic requirements
- Communication preferences and support history
Payment Information
Payment details are processed securely through Razorpay and are not stored by us. We only retain transaction IDs and billing information necessary for service delivery.
Technical Information
- IP address, browser type, device information, and operating system
- Usage patterns, pages visited, and time spent on our platform
- Cookies and similar tracking technologies for analytics and service improvement
- Building images and diagnostic data uploaded through our platform
How We Use Your Information
- To provide and manage your VEVI ProBot AI subscription and building diagnostics services
- To process payments securely through Razorpay and manage billing
- To deliver personalized building analysis and repair recommendations
- To communicate with you about your projects, invoices, updates, and support
- To improve our AI algorithms, diagnostic accuracy, and platform functionality
- To comply with legal obligations and protect our rights
- To send marketing communications (with your consent)
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Secure cloud infrastructure with Azure
- Regular staff training on data protection practices
Information Sharing
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: Trusted partners like Razorpay for payment processing
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
- Consent: When you explicitly authorize us to share information
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Opt out of certain data processing activities
- Marketing: Unsubscribe from marketing communications at any time
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Building diagnostic data may be retained longer for research and service improvement purposes, but will be anonymized when possible.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@vevi.co.in
Phone: +91 88007 14111